Orders and processing

workwearstores

• What is the Engelbert Strauss Customer card?
• Are all products available in the workwearstore?
• Are all items available online and in stores?
• What are the opening times for workwearstores?
• Can I pick up my order in a workwearstore?
• Where can I find Engelbert Strauss stores?

Order procedure

• How do I receive my customer number?
• Can I change my address?
• Can I change or cancel the order?
• Can only companies submit orders or are orders also open to private customers?
• Where can I see my customer number?

Return shipment and exchange

• I have no returns form. What should I do?
• How should returns be packaged?
• How do returns work?
• What is not permitted for exchange?
• What should I do if the delivered items are defective or do not meet my expectations?
• Can I return items that I bought at a workwearstore?

See all 11 articles

Payment process and invoice

• Does Engelbert Strauss grant a discount on every payment?
• Are values listed on invoices gross or net?
• What payment methods do you support?
• Aufbau unserer Rechnung
• Umtausch oder Rücksendung zu einem Kauf per Vorauskasse?
• Umtausch oder Rücksendung zu einem Kauf per Kreditkarte / Paypal?

See all 15 articles

Shipping and delivery

• Part of my order has not been delivered. When will the rest of my items arrive?
• What happens if my delivery arrives when I am not at home?
• Can I have my order delivered to a Packstation?
• How long are delivery times for work clothing with print or embroidery?
• Is it possible to track my delivery?
• Is express shipping also possible?

See all 11 articles