What should I do if the delivered items are defective or do not meet my expectations?

You can exchange or return the ordered items to Engelbert Strauss within 30 days. Each package includes a returns form which describes the process for returns and exchanges in detail. If the product is defective, you will promptly receive a proper replacement. Please enclose the fully completed returns form in the return package, attach the enclosed returns sticker to the package and send both to:

Frankfurter Straße 98-108
63599 Biebergemünd

You can find further information on our exchange options here.